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rtw_4.5:troubleshooting [2013/04/16 01:10]
Philip Wittamore [RTSHARE]
rtw_4.5:troubleshooting [2018/08/04 20:09]
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-====== Troubleshooting ====== 
  
-Here you will find some tips for troubleshooting common errors with RTW, RTSHARE & VSLIC 
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-===== VSLIC ===== 
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-VSLIC is an online tool, it requires your machine to be connected to the internet in order to function correctly. If you have doubts about your connectivity,​ browse to [[https://​ola.vistasource.com]],​ if you see the page then there should be no problem connecting with vslic. 
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-In the event that licensing fails, please contact [[support@vistasource.com]] and supply the information in the status window of vslic. To do this, click "Copy Data", then paste the text into your email. 
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-If the vslic tool returns ​ a "​can'​t connect to license server"​ message, the reason may be a firewall or routing issue. Please contact our system administrator your [[support@vistasource.com]] for assistance. 
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-===== RTW ===== 
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-The following table provides some troubleshooting tips: 
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-|**Error messages**|**Resolution**| 
-| "Could not load some objects because they are not available on this machine"​ \\ "Could not load an object because it is not available on this machine"​ \\ "​Compile error in hidden module: MenuFuncs"​ \\ "​Compile error in hidden module: RibbonCallbacks"​|You may not using the [[https://​wiki.vistasource.com/​doku.php?​id=rtw_4.5:​technical_specifications|minimum software requirements]]| 
-|#N/A may initially display when using \\ RTINSERT \\ RTINSERT_RFA \\ RTINSERT_SFC|When inserting values with the wrapper function RTINSERT or one of its engine specific versions, the output cell may show an initial #N/A. \\  This is intrinsic to how an RTD server works, data is not dropped. \\ As soon as the actual value is available, OK is displayed, indicating that the insert was successful. \\ For more information see: [[http://​msdn.microsoft.com/​en-us/​library/​aa140060(v=office.10).aspx#​odc_xlrtdfaq_whyalwaysna|msdn.microsoft.com]] | 
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-===== RTSHARE ===== 
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-<note tip>If you are experiencing unexpected behavior, turn on  [[rtshare_administration#​Tracing]] and [[rtshare_administration#​Error Logging]] before restarting. The log files will provide helpful insight into the underlying issues. Be prepared to send the files to support@vistasource.com,​ if the problem persists.</​note>​ 
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-The following table provides some troubleshooting tips for system administrators and experienced users: 
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-|**Error messages**|**Resolution**| 
-|Failed to open service manager: access is denied \\ Failed to open service: the handle is invalid|The RTSHARE server process needs to be run as a user with administrative privileges| 
-|No response from server|Do the port settings use the same  port number on RTSHARE Client and RTSHARE Server? \\ See [[rtshare_administration#​managing_ports|Managing Ports]] for more details| 
-|No entry in etc/​services|Make sure you enter a blank line when manually adding the rtshare entry to the services file. For RTSHARE Client, see [[rtw_4.5:​installation#​manual_installation_steps_for_the_rtshare_client|Manual Installation Steps for the RTSHARE Client]], and for RTSHARE Server, see [[rtw_4.5:​installation#​manual_installation_steps_for_the_rtshare_server|Manual Installation Steps for the RTSHARE Server]] for more details| 
-|Failed to connect to rtshare on: [//host name//​]|Check the etc/​services file as above. \\ The RTSHARE server is down, the computer is down, wrong host name, or network problems| 
-|The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for|Check the etc/​services file as above. \\ This is winsock error message 11004. It indicates a DNS name resolution error, perhaps a bad or malformed hostname| 
-|An operation was attempted on something that is not a socket.|Check the etc/​services file as above. \\ See also [[rtw_4.5:​KB817571]]| 
-|#N/A may initially display when using RTINSERT_SHARE|When inserting values with the wrapper function RTINSERT_SHARE,​ the output cell may show an initial #N/A. \\  This is intrinsic to how an RTD server works, data is not dropped. \\ As soon as the actual value is available, OK is displayed, indicating that the insert was successful. \\ For more information see: [[http://​msdn.microsoft.com/​en-us/​library/​aa140060(v=office.10).aspx#​odc_xlrtdfaq_whyalwaysna|msdn.microsoft.com]] | 
-==== WINSOCK ERRORS ==== 
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-A list of other winsock errors can be found here:​\\ ​ 
-[[http://​msdn.microsoft.com/​en-us/​library/​windows/​desktop/​ms740668]]